Moneylatam is Remittances, Crypto and Financial Services

Answers to your questions about our services

Quickly find answers to the most common questions about our remittance services, cryptocurrencies, and more. If you have any queries that aren’t covered here, feel free to contact us directly.

Getting Started

We currently work with financial institutions in the following countries:

  • Canada
  • Peru
  • Mexico
  • Venezuela

Expanding our reach! We’re constantly developing projects to offer our services in more countries across Latin America.

Stay informed! Visit our website or contact us for the latest information on our supported destinations.

We look forward to helping you connect with loved ones!

We accept remittance orders 24/7, however, we can only guarantee immediate payments during our regular business hours:

  • Monday to Friday: 8:00 AM to 6:00 PM Eastern Standard Time (EST)
  • Saturday: 9:00 AM to 1:00 PM Eastern Standard Time (EST)

Please note:

  • Payments outside business hours: Remittances sent outside of our regular business hours may take longer to process and deliver.
  • Time zones: Our business hours are based on Eastern Standard Time (EST) in Canada. If you are located in a different time zone, please consider the time difference when placing your remittance request.

As a FINTRAC-registered business, we are required to know our customers (KYC) in order to help prevent money laundering and terrorist financing as mandated by the Canadian Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).

No, you can do transactions based on the level your account is verified at. You can upgrade your level at any time to get higher limits and more payment options.

The verification level determines the user’s sending limits and payment methods.

Level 1: Maximum monthly transaction amount: Up to $1000, Payment methods: E-transfer only

Level 2: Maximum monthly transaction amount: Up to $3,000, Payment methods: E-transfer only

Level 3: Maximum monthly transaction amount: Up to $5,000, Payment methods: All payment methods

Please note: These limits are subject to change, additional verification may be required for high-risk transactions.

To comply with FINTRAC guidelines, there are three levels of verification:

Level 1: Mobile phone and email verification.

Level 2: Verification of a valid and current government-issued photo ID.

Level 3: Facial verification and residential address verification.

You can create an account with Moneylatam here by providing your full name, address, date of birth, phone number, occupation, and email. This information is used for KYC verification purposes. Your personal information is strictly protected

Remittances

In most cases, your beneficiary will receive the money immediately! Our average delivery time is only 30 minutes.

However, in some exceptional cases, the delivery time may be slightly longer. This could be due to:

  • High volume of remittances: If a large number of people are sending money at the same time, there may be some delays.
  • Outside business hours: If you send money outside the usual business hours of the destination country, the beneficiary’s bank may take a little longer to process the payment.

If the payment is delayed, we will notify you as soon as possible. You can also check the status of your transfer at any time using our remittance tracker.

Please note:

  • Delivery times may vary depending on the destination country, the amount of money sent, and the chosen payment method.
  • Public holidays and weekends are not counted as business days.

To initiate your application, you must send at least C$20 for payments using Interac e-Transfer or Digital Wallet and C$30 for Credit Card payments in Canada.

For all other countries, the equivalent amount in your local currency applies.

The maximum amount you can send per day is C$900 in Canada and the equivalent amount in your local currency for all other countries.

The maximum total amount you can send per month depends on your verification level.

Venezuela
We partner with all banks in Venezuela for immediate transfers and “pago móvil”.

Peru
Interbank, Banco de Credito del Peru, Plin and Yape

Mexico
Cuenta clabe interbancaria

Canada
We partner with all banks in Canada via Interac e-transfer.

You can pay for your application using the following methods: Interac® e-transfer, Digital Wallet and Credit Card (additional fees may apply).

Access the Send Money Now option from your account dashboard and follow our quick and easy 4-step process.

  1. Step 1: Select whether the money will be delivered as a transfer or in cash.
  2. Step 2: Choose the currency to send/receive and calculate the amount of your remittance based on the daily rate.
  3. Step 3: Add or select the beneficiary from your recurring beneficiaries menu.
  4. Step 4: Confirm if the information is correct by clicking the confirm button or edit the data if there is an error.
  5. Step 5: Select your payment method and click on pay order.

Once you complete the above steps, you will receive your order number and payment details if you select Interac e-transfer. For this type of payment, you must make the electronic transfer from your bank’s app or website. Upon receiving notification of your payment, we will proceed to send your remittance within minutes.

Crypto

Sell your crypto in just 4 easy steps:

  1. Choose the crypto you want to sell, the local currency you want to receive, and the network you will use to send the crypto (e.g., BTC Network, Ethereum (ERC-20), or Tron (TRC-20)).
  2. Enter the amount of crypto you want to sell to get an estimated amount in local currency.
  3. Enter the address of the wallet from which you will send your crypto.
  4. Scan the QR code or copy the address of our wallet to send the crypto you want to sell.
  5. Once you have sent the crypto, click the “Notify Payment” button.

Please note:

  • You can track the transaction by clicking on the TX that will be generated once the crypto transfer has started.
  • The exchange rate will be updated every 5 seconds.

We currently work with the following currencies:

  • Canadian Dollars (CAD)
  • Peruvian Soles (PEN)
  • Venezuelan Bolivares (VEF)
  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Tether (USDT)
  • USD Coin (USDC)

Do you still have questions about our services?

Don’t let unanswered questions stop you. Our team is ready to provide you with all the answers you need and help you make the best decision.